KOREAN  |  ENGLISH > Home Appliances VC Series DY Series DY-1000 DY-1010 > Universal Motor > DC Motor   HOME > Products > Home Appliances > DY Series DY Series   Warranty service   1) When the whole product has a problem before it is used after purchased.  2) For the troubles that naturally happen during the warranty period under the normal working conditions, service and parts are provided free of charge. Service to be charged   1) When the warranty period is expired 2) When the certificate of warranty is lost or the descriptions are changed 3) When a problem is caused by a user’s mistake in handling (moving, unreasonable operation) 4) When a trouble is caused by natural disasters, such as fire, flood, and earthquake, and when wrong electricity is used 5) When the product is modified or repaired in any other place than a qualified distributor or a designated after sales shop 6) For the consumable parts that are lost in use or normally worn out, the price of the parts is charged.   Before requesting after sales services   Trouble Corrective Actions When the product doesn't work Check if the plug is correctly in. When the product is heated a lot The heat results from long-term use so stop it and 1 hour later, re-operate it. When the rotation is too slow so materials are not grinded well The quantity of a material is too much so do not input more than the proper quantity. When water leaks Tighten again because the cup and the cub base (blade part) are not completely closed When the pivot doesn’t rotate, making the noise of buzz Promptly switch off. This trouble results from the negligence in washing or from no use for a long time. That is, food remnants, which are hardened, prevent the blade from rotating. Plug out, put the blade and the protective part in hot water for 10 minutes, and then, operate it. When there is serious vibration or noise Check if the protective part and the connecting hook for the hand mixer are correctly coupled When the blade is naturally missing Check if the groove of the blade (crushing blade, bubble blade) is correctly inserted into the pin on the pivot. This trouble results from the loosened spring on the opposite of the blade (crushing, bubble) groove so slightly tighten the spring with a pair of pincers.       740, Daecheon-dong, Dalseo-gu, Daegu E-mail : vitacook@vitacook.com Home Appliance Business Division : +82-53-584-9050 Motor Business Division : +82-53-584-9051 FAX : +82-53-584-9054 COPYRIGHT(C)2008 DONG YOUNG. ALL RIGHT RESERVED.